These white papers and reports are published by Interwoven, Accenture, Forrester Research, IDC, Gartner and other companies to provide information for technical and business people.

They cover such topics as customer experience management, website globalization, email management, records management, composite application provisioning, document management, and digital asset management.

Most papers and reports apply to all types of enterprises, but some are for organizations in specific industries, such as law firms, accounting firms, government agencies, or financial institutions.

Please click on the check boxes to select the free white papers you wish to read.

Best Practices: Use Persuasive Content to Improve the Customer Experience: What Information and Knowledge Management Professionals Can Do
by Kyle McNabb, Principal Analyst, Forrester Research. Provides best practices that enable information and knowledge management professionals who support e-business, multi-channel, and Web content management initiatives to drive significant improvements in customer experiences by putting more emphasis on using content to help customers rather than simply focusing on how to create, manage, and search for content. 12 pages.

Interwoven: A Focus on the Customer Experience
By Mike Maziarka, Director, InfoTrends. Discusses business and technical issues that drive companies to focus on managing the customer experience, and potential challenges in this area. 4 pages.

Solving the Customer Experience Crisis
By KMWorld and Eben Miller, Director of Product Marketing, Interwoven. Defines customer experience, describes symptoms indicating that a company has problems providing customer experiences, discusses components needed for a customer experience solution, and provides three brief case histories. 2 pages.

Driving profitable growth through marketing asset management
By Accenture. Defines marketing assets, then explains the market pressures that require marketing asset management, and organizational barriers that make the process difficult. Based on Accenture's experience with clients, quantifies typical business results from marketing asset management, including increased marketing capacity, reduced expenses, improved initiative success, and increased profit margins. Describes process and technical requirements. Explains how Interwoven MediaBin, Interwoven TeamSite, and Interwoven WorkSite enable marketing asset management. 9 pages.

The global customer experience: Sun Microsystems' vision for the participation age
By Lenore Ciarlone, Senior Analyst, The Gilbane Group. This detailed case study explains how Sun Microsystems improved the experience Sun provides to its customers worldwide, with results and best practices applicable to other international businesses. Sun used Interwoven TeamSite and solutions from Interwoven partner SDL International to reduce costs by $1.7 million while providing a consistent brand worldwide, accelerating time to market, achieving simultaneous global shipments of its products, and decreasing customer support inquiries while increasing customer satisfaction. 17 pages.

The Best-Kept Secret in Document Management
By Connie Moore, Kyle McNabb, and Barry Murphy, Forrester Research. “…far too many enterprises overlook a product with a powerful combination of document management and team collaboration capabilities. It’s a product that also facilitates enterprise-wide adoption, excels at ease of use for both users and administrators, and provides excellent desktop integration with Microsoft Office. The product? Interwoven WorkSite. It’s the best-kept secret in document management . . . and should be considered in any enterprise DM evaluation.” Describes all major offerings provided by different vendors for collaboration and document management, and explains the organizational needs that are addressed by Interwoven WorkSite. 6 pages.

The Hidden Costs of Information Work
By IDC. A survey of white-collar workers in 600 companies reveals costs of creating and working with email, presentations, documents, and other forms of content, including wasted time due to inefficiencies. Provides examples of tangible ROI and intangible benefits from content management. 10 pages.

Executive Briefing: Global Enterprise Web Content Management
By Accenture. Describes the business processes and technical infrastructures a company needs in order to quickly and efficiently publishing Web content on a global scale while maintaining a consistent corporate image. 8 pages.

Glamour and guts: The two faces of digital asset management (DAM)
By Andy Moore, KMWorld, and Brian Meek, Interwoven. Describes what digital asset management can do for marketers and businesses, and provides the functions required for a successful DAM system. 5 pages.

Enabling efficient collaboration among in-house and outside legal staff: Best practices from DuPonts legal knowledge management solution
Detailed description of how the legal department of DuPont used Interwoven WorkSite to build an intranet for secure knowledge management and collaboration between the companys attorneys and its 43 primary law firms. The Interwoven-powered solution reduces costs by $4.5 million per year. Includes 5 keys for success by Tom Sagar, Duponts Vice President and Assistant General Legal Counsel. 8 pages.

How general counsel can achieve greater productivity and compliance
Explains how enterprise content management (ECM) can mitigate risk, enable general counsel to provide more effective advice, manage and avoid litigation, and reduce funds spent on outside counsel. 5 pages.

Guidelines for Evaluating Digital Asset Management (DAM) Solutions
Provides detailed guidance in selecting a digital asset management system that meets your organization’s business needs today and in the future. 7 pages.

E-Mail Management: The New Imperative for Law Firms and Corporate Legal Departments
Describes the problems caused by lack of email management and the contributions to ROI made by email management (including risk reduction and compliance), and success factors in implementing an email management system. 8 pages.

Five Strategies for Reducing Costs and Improving Control in Corporate Legal Departments
Discusses the pressures faced by corporate counsel, and how the Interwoven Corporate Legal Solution contributes to reducing outside counsel expense, managing the content lifecycle, securely managing board of directors materials, managing matter files, and controlling email correspondence. 6 pages.

An Optimized Security Model for Collaborative Document Management
Describes the shortcomings of traditional document management security models, especially for collaborative documents jointly created when participants from different departments or different companies work together. Discusses key needs for effective security, including containment, secure publication, secure extranet collaboration, and other factors. 7 pages.

A Flexible Metadata Model for Successful and Scalable Collaborative Document Management Implementations
Explains the use of metadata and taxonomies for effectively identifying and classifying content in a document management repository. Describes four types of flexibility required for a metadata model to successfully support large-scale document management. 6 pages.

Meeting the Market Challenge: Rapid Development and Delivery of Content-Rich Applications: Ten Keys to Partners for Success for Independent Software Vendors
Explains how software vendors can add content management and collaboration capabilities to a broad range of business applications. Describes 10 best practices for ISVs to evaluate and identify the best OEM to meet the needs of their developers and their customers. 5 pages.

Contextual Records Management: Managing Risk, Complexity and Cost in Law Firms
Explains how a new records management paradigm called “contextual records management” was designed specifically to address the records management needs of legal firms. Describes how contextual records management provides centralized control, planning, and management across all forms of physical and electronic records across all of a firm’s physical locations. 10 pages.

Electronic Client File Management: How Professional Services Firms of All Sizes Can Benefit from Document Management Systems
Explains the business issues that are driving professional services firms to adapt firm-wide systems for document management and client file management. Provides criteria for selecting systems. 6 pages.

Matter-Centric Collaboration: A New Foundation for Law Firm IT
Provides an overview of matter-centric collaboration, and explains the difference between matter-centric collaboration and traditional document management. Provides examples, with screen shots, of how the Interwoven Matter-Centric Collaboration Solution improves the productivity of attorneys and firms, and explains how matter-centric collaboration acts as a foundation for email management, knowledge management, and other key IT initiatives. 6 pages.

Moving from Paper to Electronic Matter Files with Matter-Centric Collaboration: A New Technology Paradigm for a Changing Legal Industry
A manager’s overview explaining how changes in the legal profession have driven the wide adoption of matter-centric collaboration to take case files online, to improve attorney and firm productivity, and to deepen client relationships. 6 pages.

Seven Ways Firm-Wide ECM Can Help Accounting Firms Thrive
By Boomer Consulting. Explains how accounting firms use content management in seven key areas: coordinating engagements, reducing email overload, controlling risk, improving productivity, increasing client satisfaction, recruiting staff, and increasing profits. 7 pages.

The paperless office: Making the right decisions the first time around
Describes the capabilities an accounting firm needs to go paperless, and explains the role played by Interwoven WorkSite. Provides a detailed catalog of the criteria for success. A case study explains how 25-person firm HKMP LLP implemented document management, including lessons learned. 11 pages.

Best Practices: GMAC’s Deal Management iDEAL: A Content-Centric Application
By Barry Murphy and Kyle McNabb, Forrester Research. GMAC Commercial Holding Capital consists of 18 operating groups, which caused difficulties in providing unified originating, underwriting, and servicing to customers. This case study explains how GMAC used Interwoven WorkSite to create an enterprise-wide deal management solution, and tells how the implemented solution improved planning consistency, improved loan processes, reduced duplicate work, increased the visibility of valuable information, and reduced IT complexity. Includes best practices presented as lessons learned for other companies. 5 pages.

Rebuilding the engine: The bottleneck of trading operations in capital markets
By Srikant Sharma, Interwoven. Describes the recent growth of OTC derivatives and impediments to continued growth, especially post-trade processes such as settlement and confirmation. Covers requirements for process automation. 4 pages.

Unleashing the network: Using peer-to-peer communication for real-time STP
By Srikant Sharma and Jos Stroop, Interwoven. Focuses on how the rapid growth of derivatives trading has revealed weaknesses in securities operations, especially when dealing with complex instruments and multiparty transactions. Discusses the use of Scrittura P2P to resolve operational issues and to achieve straight-through processing (STP). 7 pages.

How Gravity and Flow Explain Winning in Financial Services
By KMWorld and Srikant Sharma, Senior Director of Financial Services, Interwoven. Explains gravity pull and volume flow as useful metaphors for how financial services firms succeed. Especially applicable in the capital markets and brokerage sectors. 2 pages.

The 4 Keys: Core Competencies to Winning the Compliance and Audit Game
This Interwoven white paper explores the critical issues affecting brokers and their buy-side counterparts. It then investigates how leveraging purpose-built technologies can incorporate compliance as part of enterprise risk management to improve business execution, embed best practices across enterprise risk functions, and ultimately help financial firms stay one step ahead of the regulatory curve.

Matter-Centric Collaboration: A New Foundation for Government Legal Departments
Provides an overview of matter-centric collaboration, and explains the difference between matter-centric collaboration and traditional document management. Provides examples, with screen shots, of how the Interwoven Matter-Centric Collaboration Solution improves the productivity of attorneys and agencies, and explains how matter-centric collaboration acts as a foundation for email management, electronic records management, and other key government initiatives. 6 pages.

IDC Vendor Spotlight: The Road to Successful Composite Application Management
By IDC. Explains the business drivers for the rapid growth of service-oriented architecture (SOA) and composite applications, and describes the factors that make application provisioning crucial to composite application management. Also describes the Interwoven Composite Application Provisioning Solution. 5 pages.

Application Insight: Automated Validation and Auditing
The practice of application insight encompasses both application validation to catch and correct errors quickly and accurately; and application auditing to ensure accuracy and compliance. This paper describes the 4 activities which comprise application insight. Then it explains how the Interwoven Composite Application Provisioning Solution validates applications currently in production, tracks and manages changes, provides an audit trail, automates deployment and provisioning, and enforces application integrity. 6 pages.

Strategies for Simplifying .NET Application Deployment
Gives an overview of Microsoft’s .NET Framework and .NET applications. Catalogs and describes the types of .NET applications, components, files, and assemblies. Describes how organizations can streamline and accelerate aspects of the .NET deployment process. 7 pages.

Automating your Change and Release Management Process: Improved Business Efficiency in IT Operations
Describes the business benefits of SOA and composite applications, and of automating change and release management. Explains how outdated IT operational processes undermine SOA and next-generation applications. Discusses how the Interwoven Composite Application Provisioning Solution addresses those challenges. 7 pages.

How to Reduce the Cost of Compliance: Change and Release Management Processes
By Hamid Nouri, NAI and Solutions Consulting Consortium. Describes how Sarbanes-Oxley, Basel II, CobiT, and other regulations affect IT organizations and CIOs. Describes a compliance management architecture and the role of the IT Infrastructure Library (ITIL) in achieving organization-wide compliance. Lists vendors of products that support change and release compliance and IT control. 17 pages.

Achieving Compliance and Governance in IT Operations: Sarbanes-Oxley Regulations (ITIL, COSO, CobiT)
Reports on the many ways in which Sarbanes-Oxley and related regulations affect IT operations. 7 pages.

The Interwoven Composite Application Provisioning Solution: Best Practices for Release and Change Management for Composite Applications
Introduces business and technical issues around composite applications, and describes best practices for organizing change sets, aggregation techniques, control processes, audit control, rollback, and deployment approaches and patterns. 7 pages.

Centralization with WorkSite: Design and Implementation Considerations
Technical paper on caching, proxying, system sizing, and design implications of multimodal deployment of Interwoven WorkSite. 16 pages.

Secure Code and Content Distribution: OpenDeploy Security: Six Key Consideration
Describes approaches for using Interwoven OpenDeploy to provide comprehensive security for complex deployment environments. 7 pages.

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